Frequently Asked Question

When you need repairs on home systems or appliances, call AFC at 855-613-4555 or place a claim online.

We’ll dispatch a technician promptly to your home—you can also choose your own if you like. You will pay the technician the service fee.

The technician will diagnose the problem and contact us.

The technician’s diagnosis will determine whether the issue is covered by AFC. Once approved, the technician will repair or replace the covered item with a similar or like system/appliance based on equipment of similar features, capacity, efficiency and value.

We will contact you after repairs are completed to make sure that they have been done to your satisfaction.

Home protection coverage insulates your budget from sudden repair costs. Instead of paying full retail price for repairs, you pay the premium for coverage and service fee. With one of AFC’s plans, you’re covered for major and minor repairs on a long list of parts and components.

We do not require a home inspection to qualify for an AFC Home Club membership. Any issue that occurs after your 30-day waiting period is eligible for coverage.
Note: Plans purchased upon sale of a home may be eligible for coverage to begin immediately—see Real Estate FAQs for more information.

AFC offers free enrollment several great memberships that help protect more than just your home.